Privacy Policy

Privacy Policy

QuiltoCraft (“QuiltoCraft,” “we,” “us,” or “our”) operates the website quiltocraft.com (the “Site”) and sells products through the Site and through affiliated marketplace listings, including Amazon. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from the Site.

By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information you give us directly:

  • Name, email address, phone number

  • Shipping and billing address

  • Payment information (processed securely by our payment processors—we do not store full card numbers)

  • Order history and purchase details

  • Any information you submit through contact forms, customer support requests, or reviews

Information collected automatically:

  • IP address, browser type, device information

  • Pages visited, time spent on the Site, referring/exit pages

  • Cookies and similar tracking technologies (see Section 5)

Information from third parties:

  • If you purchase through Amazon or another marketplace, we may receive order and shipping information from that platform necessary to fulfill your order.

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill your orders, including shipping and customs documentation for international orders

  • Communicate with you about your order, including confirmations, shipping updates, and customer service

  • Respond to inquiries and provide support

  • Improve our Site, products, and customer experience

  • Send marketing communications, where you have opted in (you can unsubscribe at any time)

  • Detect and prevent fraud, abuse, or security issues

  • Comply with legal obligations, including tax and customs requirements

3. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Shipping carriers and logistics providers (e.g., Australia Post, Sendle, UPS, FedEx, DHL) to deliver your order and complete customs declarations

  • Payment processors to complete transactions securely

  • Marketplace platforms (e.g., Amazon) where relevant to an order placed through that platform

  • Service providers who help us operate the Site (e.g., website hosting, email platforms, analytics)

  • Law enforcement or regulators where required by law

4. International Data Transfers

QuiltoCraft is based in Australia and ships to customers in the United States and other countries. Your personal information may be transferred to, stored, and processed in Australia or other countries where our service providers operate. By using the Site, you consent to this transfer.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep your cart and preferences saved

  • Understand how visitors use the Site (analytics)

  • Support advertising and remarketing, where applicable

You can control cookies through your browser settings. Disabling cookies may affect some Site functionality.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to meet legal, accounting, or reporting requirements.

7. Your Rights

Depending on where you live, you may have rights to:

  • Access the personal information we hold about you

  • Request correction of inaccurate information

  • Request deletion of your information

  • Opt out of marketing communications

  • Object to or restrict certain processing

For California residents: You have rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to delete it, and the right to opt out of its sale (we do not sell personal information).

To exercise any of these rights, contact us using the details in Section 10.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

9. Children’s Privacy

The Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can remove it.

10. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, contact us at:

Email: contact@quiltocraft.com

Website: https://quiltocraft.com

11. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Continued use of the Site after changes constitutes acceptance of the updated policy.